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August 31, 2008
Dear Adobe
While Adobe publishes some of the most useful software around, applications such as Lightroom, Illustrator, Photoshop and Acrobat (especially Acrobat) can be a real pain to use. Whether it's high foreign pricing, slow loading times or endless update reminders, it seems Adobe's users have a lot to gripe about.
Dear Adobe is a site where users can vent their frustration at Adobe's shortcomings. It allows people to nominate things they dislike about Adobe and its software and then vote on the things that annoy them them most. At the time of writing, the top three complaints were:
1. Why does the Acrobat Reader take two minutes to launch, and require updates twice a month, just to display PDF pages?
2. Stop creating new features and make your software fast, stable and straightforward.
3. Please cut out the DRM crap, and price your products reasonably.
Dear Adobe was put together by two self-proclaimed 'design nerds' who wanted to create a forum where people like themselves could complain about applications like Photoshop. Aside from being a good way to 'let it all out', Adobe employees have been known to read the site. On their blog, the site's creators write, "The site hadn’t been up for 48 hours when staff from Adobe first contacted us and the response has been very positive. We’re currently in touch with a couple of people at Adobe and working with them to craft all the gripes here into something they can use and hopefully take to heart."
So who knows? Perhaps Dear Adobe will result in better products and happier customers.
Posted by Marcus at August 31, 2008 2:08 PM
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Comments
Try this for the PDFs http://www.foxitsoftware.com/pdf/reader_2/down_reader.htm
Posted by: Feodor at September 4, 2008 10:23 AM
Playing with Foxit now. I like!
Posted by: Ourmanintokyo at September 5, 2008 11:54 AM